Shipping policy

ReUp Personal Care currently ships within the United States.

Processing Times

Orders are generally processed within 3–5 business days, excluding weekends and holidays.

Processing time refers to the time needed to prepare and pack your order. It does not include the carrier’s delivery time.

You will receive an email confirmation after placing your order and another email containing tracking information once your order ships.

Shipping Rates

• Standard Shipping: $5.99 for orders under $35
• Free Standard Shipping: Orders totaling $35 or more after discounts and before taxes

Estimated delivery dates provided during checkout are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside our control may cause delays.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact reuppersonalcare@gmail.com immediately if you notice an address error. We will make every reasonable effort to correct the address before shipment, but changes cannot be guaranteed after fulfillment begins.

Orders returned because of an incomplete, incorrect, or undeliverable address may require an additional shipping payment before being sent again.

Lost, Delayed, or Damaged Packages

If tracking shows unusual delays, your package arrives damaged, or you believe your package has been lost, contact us at reuppersonalcare@gmail.com with your order number.

Please report damaged orders within 7 calendar days of delivery and include photographs of the packaging and contents.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors. Then contact the carrier and ReUp Personal Care so we can help review the situation.

Contact

Questions about shipping or delivery may be directed to:

ReUp Personal Care
Email: reuppersonalcare@gmail.com
Phone: 336-303-8284