Refund policy

Because ReUp kits contain personal-care and hygiene products, all purchases are considered final sale and cannot be returned or exchanged for reasons such as preference, accidental purchase, or change of mind.

We want every order to arrive correctly and in good condition. Please contact us if:

• Your order arrives damaged or defective.
• You receive the wrong product.
• You receive the wrong diaper-size variant.
• An item is missing from your order.

Please email reuppersonalcare@gmail.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping packaging.

Do not return or discard any products or packaging until you receive instructions from ReUp Personal Care. Unauthorized returns will not be accepted.

If your claim is approved, we will offer an appropriate replacement or refund. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If a return is required because of an error by ReUp Personal Care, we will provide return instructions and cover the return-shipping cost.

Original shipping charges are nonrefundable unless the order was damaged, incorrect, or otherwise affected by an error on our part.

Orders may be canceled only before they have entered processing or fulfillment. Contact us as soon as possible at reuppersonalcare@gmail.com or 336-303-8284. Cancellation cannot be guaranteed after an order has begun processing.

For questions about an order, return, replacement, or refund, contact:

ReUp Personal Care
Email: reuppersonalcare@gmail.com
Phone: 336-303-8284